Shipping & Returns
Shipping Policy
Return & Exchange Policy
SHIPPING POLICYProcessing TimeAll orders are processed within 1-3 business days. You will receive an email with tracking info once your order ships.Shipping TimeWe offer FREE Standard Shipping on all US orders.Delivery takes 5-9 business days.Since we partner with top-tier manufacturers worldwide, shipping times may vary slightly.TrackingOnce shipped, you'll get a tracking number to follow your package every step of the way.
RETURN & EXCHANGE POLICY We want you to LOVE your LumeVesper glow.30-Day Satisfaction GuaranteeIf you're not 100% happy with your purchase, contact us within 30 days of delivery for a full refund or exchange.To be eligible:Items must be unopened and in original packaging. Opened products are non-returnable for hygiene reasons, but if there's a defect we got you.How to return:Email us at hello@lumevesper.com with your order number and we'll send you a return label + instructions.Refunds are processed within 5-7 business days after we receive the item.Questions?We're here to help! Email: hello@lumevesper.com
CUSTOMER CARE
At LumeVesper, your glow is our priority.
We’re here to make sure you love your skincare. If you have any questions about products, orders, or results, our team is ready to help.
Contact Us:
Email: hello@lumevesper.com
We typically reply within 24 hours, Monday - Friday.
We’re a small team passionate about bringing you affordable, results-driven Korean skincare. Thank you for supporting LumeVesper!
PRIVACY & SAFETY
Your privacy matters to us.
What we collect: We only collect information needed to process your order - name, shipping address, email, and payment info.
How we use it: Your data is used to fulfill orders, send tracking updates, and improve your shopping experience. We never sell your information.
Payment Security: All payments are processed securely through Wix Payments, PayPal, and major credit cards. We do not store your card details.
Cookies: We use cookies to improve your experience on lumevesper.com.
If you have questions about your data, email us at hello@lumevesper.com
WHOLESALE INQUIRIES
Want to sell LumeVesper in your store or spa?
We partner with select retailers and influencers. For wholesale pricing, bulk orders, and partnership opportunities, please email us:
hello@lumevesper.com with subject: Wholesale Inquiry
Minimum order quantities apply. Let’s grow together!
PAYMENT METHODS
• Debit Cards
• PayPal
• Apple Pay
All transactions are secure and encrypted.